Return Policy

Returns & Exchanges

We want you to feel confident shopping with us. If something isn’t quite right, we’re here to help.

Because we work with multiple trusted suppliers who ship items directly to you, our return policy is designed to be fair, transparent, and easy to understand.

Return Eligibility

We accept returns on eligible items within 30 days of delivery.

To qualify for a return:

• Items must be unused, unworn, unwashed, and in original condition

• Items must have all original tags and packaging

• Proof of purchase is required

Non-Returnable Items

The following items are final sale and not eligible for return or exchange:

• Clearance or sale items

• Personalized or custom items

• Accessories, hair bows, hats, socks, or undergarments

• Items marked “Final Sale” on the product page

Exchanges

We do not offer direct exchanges at this time, though special circumstances may be honored.

If you need a different size or style, please:

1. Submit a return request for the original item (if eligible)

2. Place a new order for the replacement item

This helps ensure you receive your new item as quickly as possible.

Return Process

To start a return:

1. Email us at allie@graceandscott.com within 30 days of delivery

2. Include your order number and reason for return

3. If approved (will usually take 1-2 days), we’ll provide return instructions specific to your item

⚠️ Do not send items back without contacting us first.
Return addresses vary by supplier, and unauthorized returns may not be accepted.

Return Shipping Costs

• Customers are responsible for return shipping costs

• Original shipping fees are non-refundable

• We recommend using a trackable shipping method, as we are not responsible for lost return packages

Refunds

Once your return is received and inspected:

• Refunds will be issued to the original payment method

• Please allow 5–10 business days for the refund to appear on your statement

• Shipping costs are not refunded

If the returned item does not meet our eligibility requirements, a refund may not be issued.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery with:

• Your order number

• A brief description of the issue

• Clear photos of the item and packaging

We’ll work quickly with our supplier to resolve the issue through a replacement or refund.

Late or Missing Refunds

If you haven’t received your refund after 10 business days:

• Check with your bank or credit card provider

• Then contact us at allie@graceandscott.com

Our Promise

We carefully choose suppliers and products we believe in. While shipping directly from the supplier means a little extra coordination, we’re always here to advocate for you and make things right whenever possible. If you ever have any questions about your order or our return policy, please reach out to us at allie@graceandscott.com.