Frequently Asked Questions
Ordering & Shipping
Where are you located?
We are based in Highlands Ranch, Colorado, and ship nationwide across the United States.
How long will my order take to ship?
Most orders ship within 2–4 business days. During new arrivals or seasonal launches, please allow up to 5 business days.
Do you offer tracking?
Yes! Once your order ships, you’ll receive an email with your tracking number.
Do you offer local pickup?
At this time, we are online-only and do not offer local pickup.
Sizing & Fit
How does sizing run?
Most of our pieces run true to size. If a style runs slightly larger or smaller, we’ll note it in the product description.
Do you offer size charts?
Yes — size charts are available on individual product pages when provided by our vendors.
Returns & Exchanges
What is your return policy?
We accept returns on unworn, unwashed items with tags attached within 14 days of delivery. Store credit will be issued once the item is received and inspected.
How do I start a return?
Email us at allie@graceandscott.com with your order number and item name.
Do you accept exchanges?
Typically, no — however, there may be special circumstances where we honor an exchange or provide store credit to repurchase. For more information, please visit our Return Policy page.
Faith & Mission
Are you a faith-based company?
Yes — Grace & Scott is rooted in Christian values and guided by the heartbeat of our mission: “Clothing Their Childhood in Grace.”
Will my order include anything faith related?
Every order will include a Scripture-inspired affirmation message of encouragement that we will send to you. Our goal is to bless families, not preach at them.
Products & Quality
Where do your clothes come from?
We source from trusted vendors and boutique suppliers to ensure quality, comfort, and durability for real-life childhood.
Are your products eco-friendly or organic?
When available, we choose sustainable and organic options. Product descriptions will specify when items meet those standards.
